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How to solve problem my BellSouth Email account suspended?

PostPosted: Fri Feb 09, 2018 4:27 am
by sarasmithca
Hi

On Tuesday January 17th I stopped receiving email and noticed that my At&T bellsouth email account was suspended. I followed the instructions which said to create a new yahoo email address to transfer my email. I did so but a message kept saying the yahoo server was down. I made 5 phone calls to AT&t. Finally spoke to a manager who said my account would only be suspended for 2 reason, 1) being past due for several months and 2) I requested the account suspended. The manager said I was current on the acccount so that was not it and I told him I did not suspend the account. THIS IS A BIG PROBLEM. My husband and I use this email address for business and we have very important emails saved on the yahoo folder system and not have no access to them. How can we get these restored?

Thanks

Re: How to solve problem my BellSouth Email account suspende

PostPosted: Fri Feb 09, 2018 4:31 am
by valerie203
Hello

You can send a message to any of our care teams and we can take a look at it. Or you can try to use the chat feature. You can also send me a message but I will not see it until tomorrow morning as I am off of the clock in 1 minute. I know its urgent but if you send me the message I will look at it first thing when I get here tomorrow.

Thanks

BellSouth Email Support | BellSouth Email Login | BellSouth Net Email Login

Re: How to solve problem my BellSouth Email account suspende

PostPosted: Fri Feb 09, 2018 4:32 am
by sarasmithca
Hello

No my problem has not been solved. I still cannot access my email.

Thanks

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